Frequently Asked Questions
How do I turn on/off my microphone or camera?
Click on the microphone or camera toggle at the bottom of the screen to turn them on/off. The buttons will turn blue when they are enabled.
Why am I hearing an echo?
This occurs when someone has audio going through their speakers and back into their speakers. This can be resolved by people wearing headsets and muting when they are not speaking.
How do I enable blurred or the LexGo virtual background?
To enable the blurred or LexGo virtual background you can click on the camera toggle arrow. Then you can select the virtual background you would like.
Can I increase the size of the content when someone is screen sharing?
Yes, to increase the size of the content you can click on the button next to the screen sharing button with the arrows pointing to the lower left and upper right.
Why don’t I see external camera as an option to select?
If you are not seeing your external camera in the selection through media check try to unplug your camera and then plug it back in. In a few seconds the camera should appear.
Is there a way to dial in from my phone?
Currently LexGo does not support dialing in from a phone to the application. If you have an iPhone you can download the application here or use your phone’s web browser.
What can I do if there is a lot of background noise coming from someone in my room?
LexGo has the ability for a staff member to mute a room to eliminate the background noise. If you can’t find a staff member please click on Live Help! in the lower left.
Why can’t I share my screen on my Mac?
Apple requires that your Mac give permission to the browser to share your screen.
Here are the steps to give Chrome permission to screen share:
- Go to System Preferences
- Click on Security and Privacy
- Select the Privacy tab
- On the left scroll down to Screen Recording
- Click on the lock in the lower left and enter your password
- If you see Chrome simply check the box (skip to step 10)
- If you don’t see Chrome click the + which will open your list of Applications
- Find Chrome and Click the Open button
- This will add Chrome to the list and check the box next to Chrome
- Quit and re-open your browser