FAQ

When you are presenting from the front of the room on an event floor or on a stage you can click the Show Audience button to view the people you are presenting to. You need speaker level permissions for this feature.

You can set a timer in a local room to allow all users in that room to see the timer. A timer can be cancelled or restarted for the entire room or table. You need to have speaker permissions or above to manage a timer (not available in iOS).

When you are setting a timer from a stage or the front of the room you have two options:

Front of Room or Stage Timer

Are you looking to bring a large group together but don’t want to lose the intimacy of a small group setting? We have tables to allow for greater connection. We can help you get set up in your LexGo venue with a stage or event floor reach out to help@lexgoconnect.com

Share a Thought allows you to share an idea, email, emoji with everyone in your conversation. It compliments the conversation instead of creating a separate chain that takes away from the interaction in the room.

Lexgo allows you to invite someone to a quick ad-hoc conversation with the invite feature.

Looking at your video all day creates fatigue. We are helping LexGo users by allowing them to minimize their video.

If you want to invite someone to a conversation and give them a topic and duration you can ask them if they have a minute through LexGo.

Do you need a little privacy for your conversation? If so, you can lock your room.

If you want to bypass the lobby you can set a home room for each floor you have so each time you enter your LexGo venue and land on that floor you will automatically go to your home room.

If you are using an account with a password please contact LexGo support at help@lexgoconnect.com

This assumes you have entered LexGo previously using a pass link.

Yes, you can setup linking so clicking on a LexGo link will open the application. Please follow the steps here to set this up.

LexGo support current versions of Chrome (Mac & PC) and Edge (PC). We also have an iOS app for iPhone & iPad and a Mac app. Click here for download links.

Here are the steps to setup the link between clicking a link and opening the Mac LexGo application. This only applies to opening the application via Mac. This assumes you have set Safari as your default browser.

Here are the steps to setup the link between clicking a link and opening the iOS LexGo application. This only applies to opening the application via iOS.

Here are the steps to setup the link between entering a URL in the Safari browser and opening the iOS LexGo application. This only applies to opening the application via iOS.

If you need to reset your password please reach out to the administrator of LexGo or click on Live Help! in the lower left of the LexGo application and we can perform the reset.

A named user enters LexGo with a username and password. A pass user enters LexGo by entering their name and email.

Open the map and find the room with the silhouette in the upper left of the room. Join the room and then click on the room menu and select “Get my Host URL for...”

Guests do not have the ability to move around the space on their own. Guest links are best suited for users who will be coming in once or a user where you want to move them around in a more controlled manner.

Pass and named users have the same abilities that are based on permission level. The only difference is when entering on a pass you enter a name and email and named users enter with their email and password. Named users are managed via the admin portion of the application.

You need to make sure you have enabled permissions for your browser to use your camera and microphone.

Entering LexGo

Already in LexGo

Have you given permission to your camera? If not, go here, otherwise follow below.

Close any of the applications you have opened that have used your camera perviously (Zoom, Microsoft Teams, Google Meet, etc).

If closing other apps doesn’t resolve the issue please reboot your machine.

Click on the microphone or camera toggle at the bottom of the screen to turn them on/off. The buttons will turn blue when they are enabled.

This occurs when someone has audio going through their speakers and back into their speakers. This can be resolved by people wearing headsets and muting when they are not speaking.

To enable the blurred or LexGo virtual background you can click on the camera toggle arrow. Then you can select the virtual background you would like.

Yes, to increase the size of the content you can click on the button next to the screen sharing button with the arrows pointing to the lower left and upper right.

If you are not seeing your external camera in the selection through media check try to unplug your camera and then plug it back in. In a few seconds the camera should appear.

Currently LexGo does not support dialing in from a phone to the application. If you have an iPhone you can download the application here or use your phone’s web browser.

LexGo has the ability for a staff member to mute a room to eliminate the background noise. If you can’t find a staff member please click on Live Help! in the lower left.

Apple requires that your Mac give permission to the browser to share your screen.

Here are the steps to give Chrome permission to screen share:

PowerPoint will open your presentation in full screen mode by default. You want to present in a window and not full screen. Follow the steps below:

Make sure that Keynote is set to Play in Window mode and now Window.

To share your screen you will find the button next to your camera toggle and click on that button. You can now select from a screen, window (specific application) or a Chrome tab (if you are using Google Chrome). Select the option you would like and click the “Share” button. You will now see the screen you are sharing with the people in your room.

*If you are at an audience table (table that is being broadcast to from a stage) you are unable to share your screen.

Please reference this FAQ to learn how to screen share and you will see the option to share a Chrome tab if you are using the Google Chrome browser. As an added benefit you can share audio with a Google Chrome tab.

When you share a screen if you select a Chrome tab or a window you will not see the menu in the applications. If you want to accomplish this you need to share your entire screen.

If your meeting or event is 2 hours or less you can use the Vimeo Chrome Extension.

If you want a room to be a quiet room then please reach out via Live Help! in the lower left and request the room you would like to be made quiet. Let us know which floor the room is on.

You can find documentation on setting up boards on this page.

You can navigate to this page to convert your URL into a board URL.

You click on the arrow that is in the middle of the screen vertically to hide or show your map.