Tech Support
We've designed LexGo to make it easy to use, but there are always times when people will need a helping hand. Here's a checklist of tasks and best practices when it comes to technology.
Before the Event
Decide who will staff your event from a tech support perspective
Send out an email in advance of the event with clear instructions on how to log in and access the event
Figure out how you will monitor support requests from attendees
Create a room on your event map for folks to come in with support requests
Have all tech support staff read our basic troubleshooting guide
For companies running events in LexGo in which employees will be connecting on managed devices or networks:
Find out which devices they will use to connect to the event
Make sure lexgo.live domain is whitelisted on the network
If domain can't be whitelisted, get affected users to use a device not on the network (e.g. a personal phone, tablet or computer)
If the network has QOS managers, make sure LexGo's video servers are given appropriate levels
Make sure all managed devices have the latest versions of Chrome or Edge
Make sure all managed devices have permissions granted for audio and video with LexGo (plus also screen sharing if needed)
Day of the Event
Make sure your tech support team is properly staffed
